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HomeChoice Credit Facility
Terms and Conditions
Your buying rights are protected
These terms and conditions ("terms") govern your HomeChoice ("HomeChoice" or "we" or "us") credit facility ("credit facility") which will apply to all credit purchases of goods or services from HomeChoice under the facility.
1. Introduction

We have made a credit facility available to you so that you can pay for goods and services purchased from us on credit over a manageable period of time, without entering into a new credit agreement each time you want to buy from HomeChoice.

New customers opening a facility will be given a pre-agreement statement and quotation ("quotation") setting out all the specific details of your credit facility (including the interest rate applicable, the facility limits, any fees and charges, payment terms and other important financial information). The quotation, together with these terms, will be the credit agreement ("agreement") that applies to all purchases through the credit facility.

HomeChoice provides different channels for you to enter into the agreement and purchase from us, including electronic and telephonic channels. Where applicable, the agreement is subject to the National Credit Act No. 34 of 2005 ("National Credit Act"), as amended or replaced from time to time.

Please carefully read both the quotation and these terms to properly understand the implications, risks, obligations and costs of using the credit facility. If you have any questions about the agreement, please contact us by calling 0861 466 324 or emailing

2. Credit Limits

Before you can enter into an agreement with us for a facility, we conduct an affordability assessment to determine the appropriate credit limits that apply to your credit facility, with reference to the requirements of the National Credit Act.

We will assign a "current" credit limit and a "maximum" credit limit to your facility, based on the information you provided us, your credit and risk profiles, our internal credit policy and subject to the provisions of the National Credit Act.

In practice, the credit limits work as follows:

  • The maximum credit limit is the maximum amount that you can purchase for in line with the calculated affordable monthly repayments. However, to engage in responsible lending practices and build lasting customer relationships, we may initially provide a lower current credit limit to you.
  • The current credit limit is your actual credit limit with us at any given time and may be a lower amount than the maximum credit limit in accordance with your risk profile as we determine in terms of our internal credit policy.

We may refuse to authorise a purchase transaction if you have exceeded your current credit limit. We may, at our discretion, increase your maximum and/or current credit limit temporarily if you have requested this increase, to purchase goods or services that would result in your credit limit(s) being exceeded. If we ever accept a purchase of goods that results in you exceeding your credit limit(s), it does not mean that we have extended your credit limit(s) on any permanent basis and the credit limit(s) that applied before the requested temporary increase will be reinstated once the outstanding balance is below the credit limit(s) that applied before the increase, subject to the National Credit Act.

You must inform us if you experience a change of circumstances that negatively affects your ability to repay your credit facility, or if the information provided to us in your affordability assessment is no longer accurate.

Increasing your credit limit: we may increase the current credit limit applicable to your credit facility up to the maximum credit limit in our discretion and without notice. Your maximum credit limit may be increased with your consent or at your request, subject to the requirements of the National Credit Act. We may apply an automatic annual increase of your maximum credit limit if you have agreed to the automatic increase.

Reducing your credit limit: you may at any time reduce your maximum credit limit by sending us a request and making payment of any amount outstanding on your credit facility that exceeds the revised maximum credit limit, and we will action this request within 30 days from receipt of the instruction. You are ultimately responsible for managing your credit limits.

3. Accessing and using the Credit Facility

We may provide you with a secure account login through our website to access your credit facility through that secure account login. If you use the login function, you accept complete responsibility to keep these details, usernames and passwords safe and confidential, and you must inform us immediately if there has been, or if you suspect, any breach of security or confidentiality.

By agreeing to these terms, you declare that:

  • you have given full and true information about all personal, financial and account details;
  • you have not applied for an administration order, and you are not currently undergoing debt counselling or debt review;
  • you have disclosed all information necessary for us to undertake an accurate affordability assessment;
  • the proposed credit limits and repayment terms in this agreement will not cause you to become over-indebted; and
  • you will immediately inform us if circumstances change that result in any of the above declarations no longer being true and correct whilst you have access to the credit facility.

You may not give permission to any other person to use your credit facility on your behalf - your credit facility is personal to you.

Any return, refund or repair in respect of goods purchased will be dealt with in terms of our separate return and refund policy (“our policy”). We allow a fourteen-day cooling off period on all goods purchased. We also allow a fourteen-day cooling off period when you enter into the agreement with us. If during this period you, for any reason, want to cancel the agreement, you can give us notice by phoning 0861 999 635 or sending an email to If you do not cancel the agreement within fourteen days, you indicate that you agree with the terms.

If goods are validly returned for a refund after being purchased using the credit facility, the credit facility will be credited with the amount of the refund and any applicable costs as allowed in terms of our policy. Failure to make your first minimum payment for the goods when due, or to return it in terms of our returns policy, will result in the goods remaining our property. In these circumstances we may cancel the sale and you will remain liable to return the goods to us, failing which we may decide to institute legal action against you to recover the value of the goods and the delivery costs.

Subject to any returns, ownership of the goods will pass to you immediately upon receipt by HomeChoice of a portion of the purchase price. Any risk transfers to you on delivery of the goods. Unless the contrary is proved, a delivery note shall constitute proof of delivery.

Each time you use the credit facility to purchase goods or services, you agree and understand that we will debit your credit facility with the amount of the purchase. If you are entitled to return goods for any reason in terms of our return and refund policy, or if we cancel the sale, we will credit your credit facility with the applicable amount.

If you use the credit facility outside the Republic of South Africa, you must comply with all relevant exchange control regulations. It is your duty to know the content of, and to comply with, those regulations.

4. Interest, Fees and Charges

The interest rate that applies to the agreement is a variable yearly interest rate that is linked to the South African repo rate and the formula determined by the National Credit Act and will go up or down as this rate or formula changes. We will notify you of changes to your interest rate on your statement. Interest will be calculated and capitalised on the last day of each month, based on the daily outstanding balance on your credit facility.

You enter into the agreement on the basis that we may charge an initiation fee and a monthly service fee up to the maximum fees allowed for these in terms of the National Credit Act. We may in our sole discretion decide to lower these fees from time to time for certain periods as we determine, but will always be entitled to charge the maximum fees. HomeChoice will provide written notice of any changes – which may be delivered electronically.

You will be charged a monthly service fee of R34 and an additional R11 if you use both your Flexi and Advantage accounts. Using the Advantage account is optional, and you will only be charged fees for this account if you decide to use it.

We charge a facility account fee which is made up of an initiation fee and an annual service fee. We’ll only ever charge up to a maximum of 10% of the price of the goods or services each time you shop with us. This fee will be added to your outstanding balance on a pro-rata basis each time you buy until the full fee has been paid. This fee will never be more than what is allowed by the National Credit Act.

To the extent that the total facility account fee has not been charged to your facility account in each 12-month period, the shortfall that was due and payable during the preceding 12-month period will be carried over to the following 12-month period and continued to be charged to your facility account on the pro-rata basis set out above – up to 10% of the purchase price of goods or services with each next purchase.

Please note that even though the full facility account fee (initiation fee and annual service fee component) is levied on the date that you enter into the agreement, you will not be paying any interest on the portion of the fees not added to your outstanding balance in terms of the pro-rata payment arrangement referred to above.

It is very important that you understand that the combined fees charged (monthly service fee and facility account fee which in effect is a combination of the initiation fee and a portion of the service fee levied annually) will never exceed the maximum fees as allowed in the National Credit Act and all fees and charges will be disclosed in your quotation or other written confirmation which forms part of this agreement.

If you go into arrears with your monthly payments, and we choose to enforce this agreement, you will be liable for all default administration charges, collection costs, tracing costs, collection commissions, attorney costs and other reasonable expenses incurred by us in this process, subject to applicable laws. The interest charged on any amounts in arrears/default will be the same as the interest rate charged in terms of this credit facility agreement.

We will not collect or attempt to collect any amounts for costs exceeding those allowed in terms of South African law.

5. Credit Life Insurance

We may also at any time during the course of the agreement and in our sole discretion, decide that credit life insurance is a mandatory condition of the agreement that you take out and retain your own credit life insurance cover at your own cost. If you make a purchase after the introduction of mandatory credit life insurance, the cover will apply to your total outstanding balance. If you are not prepared to agree to it if we introduce it, you will not be able to make further purchases on your facility account. If we introduce the mandatory credit life insurance, we will provide you with the terms of the policy and you will be bound by it, unless you choose to substitute it with your own policy. If you choose our credit life insurance policy, you will be liable including the obligation to pay the monthly premiums which we will debit to your account. You also have the option to substitute it with your own insurance policy, but your policy will need to provide similar cover to our suggested policy. In this instance we need to be satisfied with your policy and we must be listed as the loss payee in terms of the policy. The cost of credit life insurance will not exceed the maximum allowed in terms of the National Credit Act.

6. Statements

We will send you a monthly statement of account ("statement") if there is an amount due in respect of the credit facility by delivering this statement to the physical, postal or email address you provided to us.

The statements will set out the balance owing under the credit facility as at the statement date, the minimum monthly payment due and the due date for such minimum payment. The balance owing will comprise of the cost of your facility purchases, as well as any interest, fees and charges in terms of this agreement, less any payments received from you.

If you would like to lodge a dispute in respect of your account statement, you must inform us within 30 calendar days of the statement date. If you are not receiving your account statements, you must bring this to our attention, otherwise we will be entitled to assume that statements are being received and accepted.

7. Payments

You agree to pay at least the minimum payment due each month (as reflected in your statement) without set-off or deduction of any kind, on or before the payment due date and without condition. If you choose to make a payment before the payment due date, we will allocate it to your account immediately when we receive it and we will not be under any obligation to refund it for any reason.

All payments will be applied by us firstly to satisfy any due or unpaid interest, secondly to any due or unpaid fees, costs or charges, and thirdly to reduce the amount of the outstanding balance on the credit facility.

Our approved payment methods will be listed in your statement.

If you choose to make payments by debit order, the minimum due payment will be taken from your bank account automatically each month, on the date that you have chosen in terms of the debit order mandate.

If the date that you have chosen falls on a weekend or public holiday, the debit may be processed on the last business day before the Sunday or public holiday. We reserve the right to track the nominated bank account and present the instruction for payment as soon as sufficient funds are available in the nominated bank account to ensure successful payment from the due date or in terms of your debit order mandate.

If you make any payment by transfer or direct deposit, you are responsible for ensuring that the correct reference number is used for that payment, so that we can allocate it correctly in our system to your credit facility.

If your credit facility is in arrears (meaning you have failed to make any minimum payment when due), you may not be able to transact further on your credit facility.

You are not entitled to defer payment or refuse to make payment of amounts payable by you on the basis that you have an outstanding claim or query regarding our service to you.

8. Default and Termination

We may terminate the agreement where the law allows us to terminate it. You may at any time terminate the credit facility by paying the full balance outstanding on the credit facility and requesting us in writing to terminate this agreement.

In the event of:

  • your failure to make a minimum payment when due;
  • your failure to comply with any term of the agreement;
  • your estate being sequestrated; or
  • your death,


  • HomeChoice may suspend access to your credit facility without notice;
  • HomeChoice may draw the default to your notice and propose that you refer the credit agreement to a debt counsellor, alternative dispute resolution agent, consumer court or ombud with jurisdiction, with the intent that the parties resolve any dispute under the agreement or develop and agree on a plan to bring payments under the agreement up to date. (Note that if you have been in default for at least 20 business days and at least 10 business days have lapsed since HomeChoice sent the notice to you and you have not responded to the notice, or have responded by rejecting HomeChoice proposals, HomeChoice may approach a court for an order to enforce the agreement.)

You may, at any time before we have cancelled the agreement, re-instate the agreement that is in default by paying to us all amounts overdue, together with our permitted default charges and reasonable costs of enforcing the agreement up to the time of re-instatement.

If at any time the credit facility is terminated, the full amount owing to us in respect of that credit facility will immediately become due and payable.

If you have a credit balance on the credit facility, the credit balance will be paid by us into an account nominated by you.

The termination of this agreement will not affect any liabilities or obligations which are intended to survive termination, including without limitation, confidentiality, payment and indemnification obligations which arise pursuant to this agreement.

A certificate issued and signed by one of the directors of HomeChoice stating the amount owing by you is prima facie (meaning accepted until proven otherwise). Proof of the facts stated therein may be used in support of any court proceeding.

9. Early Settlement

You may settle the full balance owing under the credit facility at any time, with or without giving us notice. If you want to pay the full balance owing before the due date for payment, you may request us to provide you with an early settlement figure. We will provide you with a figure that will be valid for the period that we specify. If you decide to pay this early settlement figure, you must ensure that we receive this payment on or before the date that we specified.

10. Unauthorised Purchases

You undertake to notify us in writing of any query or concern regarding the correctness of a monthly statement or purchase details within 30 calendar days of the date of that occurrence. We will not hold you liable for any unauthorised purchases if you properly notified us within this time period, unless we can establish that you authorised or were responsible for such purchase.

11. Confidentiality and Credit Bureaus

We recommend that you familiarise yourself with our privacy policy which is accessible through the HomeChoice website.

You understand and agree that we may request and receive any of your confidential and consumer credit information from any credit bureaus, other register or any third party at any time, including requesting a bureau score. You further confirm that this consent also covers information already received by us.

You also acknowledge that we may register information about the conduct of your account with any credit bureau registered in South Africa. Such information may be used by us and other members of the credit bureau to make credit decisions in relation to you or members of your household, to prevent fraud and to assist in the tracing of debtors. You are entitled to contact any credit bureau and request that your credit information be disclosed to you, and may challenge any information held by such credit bureau that you believe to be incorrect.

We and/or our authorised agents and service providers will be entitled to monitor and record telephone conversations that take place between you or any authorised person, with any HomeChoice employee or agent.

Any data about you to which we become entitled in terms of this agreement can be made available to any prospective purchaser, or transferred to any third party, should we decide to sell our business or such third party obtains control over HomeChoice.

12. Marketing Options

You have the right to be:

  • excluded from any telemarketing campaigns that may be conducted by or on behalf of HomeChoice;
  • excluded from marketing or customer lists that may be sold or distributed by HomeChoice; and
  • excluded from any mass distribution of email or sms messages.

You are entitled at any time to contact us and request that the options selected by you in relation to marketing be affected or amended.

13. Choice of Law and Disputes

This agreement, the credit facility, and the purchase of any goods or services from HomeChoice, shall be governed in all respects by South African law. You consent to the Magistrate’s Court having jurisdiction in respect of all legal proceedings connected to this agreement, notwithstanding that the value of the matter in dispute might exceed the jurisdiction of the Magistrate’s Court.

Disputes regarding this agreement can be raised through the HomeChoice contact centre at 0861 466 324 and by sending a written notice to HomeChoice. Any complaints may be referred to an alternative dispute resolution to be resolved or referred to the National Credit Regulator at 0860 627 627. The National Consumer Tribunal can also be contacted at 012 683 8140/012 742 9900 should resolution of a dispute not be reached with us or if you want to lodge a complaint at any time.

15. Notices

You acknowledge that we will be entitled to contact you at, and send statements to, the physical address, email address or SMS number chosen by you, and undertake to immediately advise us of any change to your contact details (including but not limited to business, postal or residential addresses, any telephone number or email address).

You agree that any notice in terms of section 129 of the National Credit Act may be delivered to you by registered mail at your residential address given to us on entering into the agreement.

Our full details and address for the purposes of this agreement are as follows:

HomeChoice (Pty) Ltd
78 Main Road, Wynberg, 7800
Tel: 0861 466324

The address chosen by you in the quotation shall be your address for service of all notices, processes, statements and correspondence.

A written notice or communication actually received by either of us shall be an adequate written notice or communication notwithstanding that it was not sent to or delivered to a chosen address.

16. General

If we grant you any indulgence, it will not be a waiver of any of our rights in terms of this agreement. This means that even if we allow any deviation from this agreement, we still have our rights under this agreement if we want to exercise our rights.

You may not cede any of your rights under this agreement without our prior written consent. We will be entitled, without your knowledge, to cede/transfer and delegate our rights and obligations in terms of this agreement to any third party.

We will deal with all returns and refunds of goods in terms of our standard return and refund policy.

Any provision in this agreement which is or may become illegal, invalid or unenforceable in any jurisdiction affected by this agreement shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability and shall be severed from the balance of this agreement, without invalidating the remaining provisions of this agreement or affecting the validity or enforceability of such provision in any other jurisdiction.

We may amend these terms in future, which we will do by giving 5 days notice to you of this change (sending this notice to the address chosen by you in the quotation). If you do not agree with any amendments, you have the right to terminate this agreement and cancel your credit facility by paying the full outstanding balance on such credit facility in terms of this agreement.

These terms and conditions are available in Afrikaans, English, isiZulu, isiXhosa and Sesotho.